Welcome to Hounslow Flowers. These Terms & Conditions govern your use of our website and online ordering service for flower delivery in Hounslow and surrounding areas. By placing an order with us, you agree to these Terms & Conditions. If you do not agree, please refrain from using our website and services.
These Terms & Conditions apply to all online orders and deliveries arranged via our website by customers in Hounslow and the surrounding regions. All customers are encouraged to read, understand, and retain a copy of these Terms & Conditions for future reference.
1.1 You may place your order for flower delivery by selecting products on our website and completing the checkout process.
1.2 Flowers, bouquets, floral arrangements, and any associated gifts displayed on our website represent an invitation to treat and do not constitute a binding offer until the order is accepted by us.
1.3 The decision to accept or reject your order rests solely with Hounslow Flowers. After submitting your order, you will receive an order acknowledgement email detailing your selection. Acceptance of your order, and the formation of a binding contract, will occur once we have confirmed dispatch of your order.
1.4 Orders are fulfilled based on product availability and delivery coverage to Hounslow and neighbouring areas. If, for any reason, items ordered are unavailable, we reserve the right to substitute them with products of equivalent value and quality. You will be notified where substantial substitutions are necessary.
1.5 Customers are responsible for providing accurate recipient details, including delivery address, contact number, and any special instructions. We cannot accept liability for delays or non-delivery where incorrect or insufficient information is supplied.
2.1 We offer scheduled deliveries within Hounslow and surrounding areas. Delivery times are approximate; while we make every effort to complete deliveries within agreed timeframes, they are not guaranteed.
2.2 If the recipient is not present at the address at the time of delivery, we may attempt to leave the flowers with a neighbour, reception desk, safe place, or arrange for redelivery. Where this is not possible, we will contact the customer to rearrange delivery. Additional charges may apply for repeat delivery attempts.
2.3 Risk in the products passes to you upon delivery. Ownership of goods transfers once payment has been received in full and delivery is completed.
3.1 All prices listed on our website are quoted in British Pounds (GBP) and include applicable VAT unless stated otherwise. Prices are subject to change at our discretion, but changes will not affect orders already accepted.
3.2 We accept payment through available online methods, which may include credit/debit card, and other secure payment providers as detailed during checkout. Payment is debited from your account prior to dispatch of your products.
3.3 You confirm that the payment method used is yours, or that you have authorisation from the account holder to use it. We reserve the right to suspend deliveries if payment fails or is refused.
4.1 Orders for flowers and perishable items can be cancelled before they are processed for dispatch. Please notify us as soon as possible if you wish to cancel your order. Once an order has been prepared or is out for delivery, cancellations may not be possible due to the perishable nature of flowers.
4.2 For non-perishable products, statutory cancellation rights apply. You may cancel within 14 days of receiving the goods, providing items are unused and in their original packaging. To cancel, please contact us with your order details. You must return the items at your own cost and risk within 14 days of cancelling. Refunds for qualifying cancellations will be processed within 14 days of receipt of returned goods.
5.1 We aim to provide flowers and gifts of the highest standard. If, however, you believe your order is incorrect, damaged, or not as described, please notify us within 24 hours of delivery, including photo evidence where possible.
5.2 We will investigate the issue and, where appropriate, offer a replacement, adjustment, or refund. Due to the perishable nature of flowers, eligibility for refunds or returns is limited and assessed on a case-by-case basis.
6.1 We take care to ensure all product descriptions, images, and pricing information listed on our website are accurate. Minor differences may occur in colour, size, or arrangement due to the seasonal nature of flower availability.
6.2 While we endeavour to supply items exactly as pictured and described, on occasion certain flowers or containers may not be available. We reserve the right to substitute with similar items of equal or greater value, maintaining the overall style, theme, and quality of your order.
7.1 To the extent permitted by law, Hounslow Flowers shall not be liable for indirect, consequential, or incidental losses arising from any breach of these Terms & Conditions or in relation to use of our products and services. Our total liability for any claim related to your purchase is limited to the value of the order in question.
7.2 Nothing in these Terms & Conditions excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
7.3 Hounslow Flowers is not liable for any failure or delay in fulfilling orders caused by events outside of our reasonable control including, but not limited to, acts of God, strikes, transport disruptions, or unusual weather conditions.
8.1 By using our website and placing orders, you consent to the processing of your personal data in line with our Privacy Policy. Your details are required for the processing and delivery of your order, and to keep you informed about our services if you opt in for updates.
8.2 We do not store financial information or card details after your transaction is completed. All online transactions are processed over secure gateways for your protection.
9.1 You agree not to use our website or services for unlawful purposes, or in any way that could harm our reputation or the ability of others to benefit from our services.
9.2 You undertake not to copy, reproduce, or exploit any content or material from the Hounslow Flowers website for commercial or other purposes without our prior consent.
10.1 We reserve the right to update or amend these Terms & Conditions at any time to reflect changes in law, regulation, or our business operations. Relevant changes will be posted on this page, and continued use of our website after such changes constitutes acceptance of the revised Terms & Conditions.
11.1 These Terms & Conditions, and any disputes or claims arising out of or relating to them or their subject matter (including non-contractual disputes or claims), are governed by the laws of England and Wales.
11.2 Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
12.1 If any part of these Terms & Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed severed and the rest of the Terms & Conditions shall remain in effect.
12.2 No waiver by us of any breach of these Terms & Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
12.3 These Terms & Conditions constitute the entire agreement between you and Hounslow Flowers regarding online ordering and delivery of flowers, superseding all prior arrangements, communications, and understandings.
If you have any questions or concerns regarding these Terms & Conditions, your order, or our services, please use the contact form provided on our website. Representatives of Hounslow Flowers are happy to assist you with further clarification as required.
Our Terms & Conditions apply equally to all customers across Hounslow and the areas we serve. We are committed to providing a fair, transparent, and high-quality flower delivery service, ensuring satisfaction and legal clarity for every online order placed with us.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hounslow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hounslow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
