Returns, Refunds & Complaints at Hounslow Flowers

Our Fresh Flowers Guarantee in Hounslow

At Hounslow Flowers, our commitment is to provide every customer with the freshest artisan blooms, hand-delivered direct from our local Hounslow florists. Serving households and businesses throughout the local community, we understand the importance of flower quality and outstanding customer care. That's why every bouquet leaves our shop with our Fresh Flowers Guarantee: your blooms will arrive vibrant, fresh, and ready to bring joy.

Damaged-on-Arrival Policy

In the rare event your order arrives damaged or not in the expected condition, please inform us as soon as possible. To help us address your concern quickly, we kindly ask you to notify us (ideally on the delivery day, or within 24 hours) and to provide a clear description and supporting photos, if possible. We treat all reports of damage or issues with the utmost urgency and care so we can resolve the matter promptly and to your satisfaction.

Freshness Window

We stand by the freshness of every arrangement. Our flowers are guaranteed to remain beautiful for a minimum of five days from the date of delivery, provided they are cared for following our simple guidance (change water regularly, keep stems trimmed, and avoid direct heat sources). Should your flowers fade prematurely within this window, please let us know right away so we can help.

Refund and Replacement Options

Your satisfaction is our priority. Depending on the nature of your concern, Hounslow Flowers offers two flexible resolutions for any valid complaints within our freshness window or concerning damaged-on-arrival orders:

• Replacement Arrangement: We can create and deliver a fresh new bouquet straight to your address at the earliest convenience.
• Full or Partial Refund: For qualifying concerns, we can arrange a full or partial refund to your original method of payment.

The remedy offered will be at our discretion and based on the specifics of each situation, ensuring fair outcomes for all our valued Hounslow customers.

Complaints Process

If you wish to raise a complaint for any reason—whether about product, delivery, or service—rest assured your feedback matters. Here is how we handle every complaint:

1. Contact Us: Share your concern with our team via your preferred method, and please include as much detail as possible (including order details and any supporting photos).
2. Assessment: Our management reviews all the information carefully and may request additional details to fully understand your situation.
3. Resolution: We aim to resolve all complaints within 2 working days, offering a solution tailored to the issue—be it a replacement, refund, or alternative arrangement.

Should your concern require further review, rest assured we’ll keep you updated every step of the way until an agreement is reached.

Trusted Local Florist in Hounslow

As a proudly independent local florist, Hounslow Flowers is trusted by families, offices, and businesses across the Hounslow area. We build our reputation on freshness, reliability, and customer happiness—our positive reviews and repeat customers are a testament to our care. Whatever your needs or concerns, you can buy from us with complete confidence, knowing your satisfaction always comes first.

Thank you for choosing Hounslow Flowers—where every bloom is backed by our fresh flowers guarantee and our promise to make things right if ever you need us.